Effective Date: September 30, 2026

Kleen Care Express Canada respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, protect and manage personal information when you visit our website, contact us, request a quote or use our commercial cleaning services.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1. Information We Collect

We only collect information that is reasonably necessary for our business and services. This may include:

* Name
* Business or company name
* Email address
* Telephone number
* Business or service location
* Information about the cleaning services requested
* Preferred cleaning schedule or availability
* Information submitted through our contact or quotation forms
* Communications between you and Kleen Care Express Canada

Our website or hosting provider may also automatically collect limited technical information such as IP address, browser type, device information, pages visited and date or time of access for website operation, security and basic traffic analysis.

2. How We Use Your Information

We may use personal information to:

* Respond to inquiries
* Arrange inspections or consultations
* Prepare and provide cleaning quotations
* Schedule and provide requested cleaning services
* Communicate with customers and prospective customers
* Process and maintain business, accounting and service records
* Improve our website and customer service
* Protect our website, customers and business from misuse or security threats
* Meet legal, tax, accounting or regulatory requirements

We will not use personal information for an unrelated purpose without obtaining consent where required.

3. Consent

When you voluntarily submit information through our website, contact us, request a quotation or engage our services, you consent to the reasonable collection and use of that information for the purposes described in this policy.

You may withdraw your consent where legally permitted, subject to reasonable notice and any legal or contractual requirements.

4. Sharing of Personal Information

Kleen Care Express Canada does not sell or rent personal information.

We may share limited information with trusted service providers when reasonably necessary to operate our website or business, such as website hosting, email, IT, accounting or other administrative service providers.

These providers are only given information reasonably necessary for the services they provide.

We may also disclose information where required or permitted by Canadian law.

If a service provider stores or processes information outside Canada, that information may be subject to the laws of the jurisdiction where it is processed.

5. Cookies and Website Information

Our website may use cookies or similar technologies for basic website functionality, security and traffic measurement.

Cookies are small files placed on your device by a website. You can usually control or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.

We do not use cookies to sell personal information.

6. Marketing Communications

We do not use contact information for unsolicited marketing contrary to Canadian law.

Where we send commercial electronic messages, we will do so with the appropriate consent or other lawful basis and provide a way to unsubscribe where required.

7. Retention of Information

Personal information is retained only for as long as reasonably necessary to provide our services, manage our business, meet accounting or legal requirements, resolve disputes and fulfill the purposes for which it was collected.

Information that is no longer reasonably required will be securely deleted, destroyed or anonymized where appropriate.

8. Safeguarding Personal Information

We take reasonable administrative, technical and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Access and Correction

You may request access to personal information that Kleen Care Express Canada holds about you and ask that inaccurate or incomplete information be corrected, subject to any exceptions permitted by law.

You may also contact us with questions or concerns about how your personal information is handled.

10. Privacy Contact

Privacy inquiries, requests or concerns may be directed to:

Privacy Officer
Kleen Care Express Canada
Phone: +1 647 712 3042

Customers may also contact us through the Contact page on our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website or legal requirements change. The current version will be posted on this website with its effective date